Strategy development:CRM

1	European Centre for Customer Strategies	www.eccs.uk.com
Contains case studies and best practice for CRM strategy and implementation including a more detailed list of CRM links under Resources
2	CRM Project	www.crmproject.com
Produced by Accenture and Montgomery Research - excellent collection of articles and case studies
3	CRM Research forum	www.crmresearchforum.org	-
CRM research forum from Cranfield
4	CRM 2002 Online	www.crm2002online.com	-
Virtual CRM conference
5	Mainspring	www.mainspring.com	-
Useful for collection of articles on importance of retention online
6	CRM Forum	www.crm-forum.com	-
Useful for eCRM sources
7	Appoaches to personalisation	www.personalization.com	-
Domain now bought by Netperceptions, one of the providers of personalisation technology
8	Permission marketing	www.permission.com	-
Site supporting book by Seth Godin of Yahoo on permission marketing. No content, but 4 sample chapters.

denotes a site excellent within its category.
indicates a site of relevance to UK-based Internet marketers.